Twenfive Media Privacy Policy

Effective Date: 25 August 2026

Twenfive Media, including its associated websites, digital platforms, and services, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect information you voluntarily provide, including:

• Full name
• Company or brand name
• Email address
• Phone number
• Business information
• Project requirements and creative briefs
• Billing and payment information
• Information submitted through contact forms
• Files, images, videos, documents, and other materials shared with us
• Communications between you and Twenfive Media

We may also automatically collect limited technical information, such as IP address, browser type, device information, pages visited, and website usage data.

2. How We Use Your Information

We may use collected information to:

• Respond to enquiries and requests
• Provide quotations, proposals, and services
• Communicate about projects and appointments
• Manage client relationships
• Process payments and invoices
• Improve our website and services
• Develop marketing and creative strategies
• Send relevant business communications
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements

3. Client Project Information

Any photographs, videos, documents, brand materials, or other files provided by a client will be treated as confidential where confidentiality has been agreed or reasonably expected.

Clients remain responsible for ensuring that materials supplied to Twenfive Media may legally be used for the requested project.

4. Photography and Video Content

Where Twenfive Media produces photographs, videos, advertisements, or other creative content, ownership and usage rights will be determined according to the relevant quotation, proposal, agreement, or contract.

Twenfive Media may not publish confidential client material without appropriate permission or contractual rights.

5. Website Cookies

Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and support marketing or analytics activities.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Analytics and Marketing

We may use third-party analytics, advertising, and marketing platforms to understand website performance and improve our services. These platforms may collect information according to their own privacy policies.

7. Sharing Information

We do not sell or rent personal information to third parties.

We may share information with trusted service providers, contractors, production partners, technology providers, payment providers, or professional advisers where reasonably necessary to provide our services or operate our business.

We may also disclose information where required by applicable law or a lawful governmental request.

8. Payment Information

Payments may be processed through third-party payment providers. Twenfive Media generally does not need to store complete payment card details on its own systems.

Payment providers may collect and process information according to their own terms and privacy policies.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system or electronic transmission can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for business, contractual, legal, accounting, dispute-resolution, or regulatory purposes.

When information is no longer required, we may securely delete or anonymize it.

11. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. Twenfive Media is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

12. Children’s Privacy

Our services are intended primarily for businesses, brands, and general audiences. We do not knowingly collect personal information from children without appropriate consent.

13. Your Privacy Rights

Depending on applicable UAE laws and other laws that may apply to you, you may have rights relating to your personal information, including requesting access, correction, deletion, or clarification regarding the use of your information.

Requests may be subject to legal, contractual, or operational limitations.

14. Accuracy of Information

You are responsible for ensuring that information provided to Twenfive Media is accurate, current, and complete.

Please notify us if any important information changes.

15. Confidential Communications

Information shared with Twenfive Media during consultations, proposals, strategy discussions, production planning, or ongoing projects may be treated as confidential where appropriate.

Specific confidentiality obligations may be established through a separate NDA or client agreement.

16. Business Communications

By submitting your contact details, you may receive communications relating to your enquiry, project, quotation, account, or services.

Where applicable, you may also receive promotional communications. You may request to stop receiving marketing communications at any time.

17. Data Transfers

Some service providers used by Twenfive Media may process information outside the United Arab Emirates. Where this occurs, we will take reasonable steps to ensure that information is handled in accordance with applicable privacy and data protection requirements.

18. Legal Compliance

Twenfive Media may retain, use, or disclose information when reasonably necessary to comply with applicable laws, regulations, court orders, governmental requests, contractual obligations, or to protect its legal rights.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

The updated version will be published on our website with a revised effective date.

20. Contact Us

If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact:

Twenfive Media
Email: info@twenfivemedia.com
Website: Twenfive Media

By using our website or providing information to Twenfive Media, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is intended as a general business privacy document and should be reviewed against the specific requirements applicable to your business in the United Arab Emirates.